Reference

libra168 Legal Terms For Indonesia

libra168 sets out the Legal rules behind account access, wallet records, game use and support requests for Indonesia.

Account eligibilityData handlingPayment recordsPolicy requests
libra168 libra168 Legal Terms For Indonesia
CONTACT ROUTES

Legal Help From The Account Path

A clear contact path matters when you need a policy answer rather than a general lobby reply.

Account access If phone verification blocks access, contact us through the account help route and describe…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the receipt reference and payment time…
Policy request For a Legal clarification or change request, identify the clause or account detail involved.
DATA PRACTICES

How We Manage Legal Requests

Our Legal handling follows the details needed to operate an account and answer a customer request.

Data handling

We use registered account details, phone verification results and payment references to identify the correct record. We do not need your wallet password to check a DANA, OVO, GoPay or QRIS receipt.

Cookies

Cookies may keep a session active and remember basic page settings. Clearing browser cookies can remove that session, so you may need to complete the account access step again.

Account security

Keep your password and verification code private. If a device changes or access looks unusual, we may ask for account details before discussing payment records or changing contact information.

Record retention

We retain account, payment and policy correspondence for the period needed to resolve requests, maintain an audit trail and meet applicable legal duties. Requests are assessed against those obligations.

Change requests

You can ask us to correct an inaccurate phone number, identity detail or payment reference through the account support route. Include the record and correction clearly so we can assess it.

Contact ownership

Policy questions should come from the account holder or an authorised contact. We may verify ownership before releasing account details, changing records or discussing a withdrawal check.

Answers About libra168 Legal Rules

These Legal answers cover the account and record questions we hear before access begins. We keep the wording practical: you can see which verification step applies, what payment evidence to retain and how to ask for a correction. If your situation is not listed, use the account support route with the relevant reference.

Access depends on local law and your completed account checks. Where local law permits, we may require phone verification and matching account details before the lobby or wallet-related services become available.

Phone verification links the access request to the account record and helps us separate genuine account changes from an unknown device request. Keep the verification code private and enter it only on the access screen.

We match the wallet or QRIS receipt reference with your account details before discussing payment status. If a record does not match, we may ask for clarification rather than change the account entry.

Yes. Send the account support route your registered phone number, the incorrect field and the proposed correction. We verify ownership first, then assess the request against retention and Legal requirements.

Cookies can preserve a browser session and basic settings, but they do not replace account verification. Clearing them may sign you out, after which the normal access step applies again.

Keep the payment time, amount shown in your receipt, route name and reference number. For bank transfer or virtual account activity, include the bank name, such as BCA, BRI, Mandiri or BNI.

Use the account support route and state that your request concerns Legal policy. Include the relevant account step, record or clause so we can send the question to the appropriate contact.