Reference

libra168 Terms & Conditions You Should Know

These Terms & Conditions set out what you agree to when you open and use your libra168 account — covering everything from how we handle your deposit via…

Account eligibility rulesDANA, OVO, GoPay & QRIS scopeWithdrawal conditionsAccount suspension processGoverning access rules
libra168 libra168 Terms & Conditions You Should Know
TERMS HELP CHANNELS

Ask Us About Any Clause

If a clause in our Terms & Conditions is unclear, or you need to verify how a specific rule applies to your account, our support team…

Live Chat Available 24 hours a day, 7 days a week inside your account dashboard.
Email Support Send detailed questions about our Terms & Conditions to our support address.
Help Centre Our Help Centre carries a searchable index of policy articles.
HOW WE OPERATE FAIRLY

Account Security and Data Handling Under These Terms

Beyond the legal wording, our Terms & Conditions reflect how we actually run your account day to day — with phone verification at registration, encrypted session handling, and a clear escalation path…

Phone Verification

Your account requires phone verification before access is granted. This step is mandatory under our Terms and protects your account from unauthorised login attempts, per our security clause.

Data Retention

We retain your account data for the period required under applicable local law. You may request a summary of stored data by contacting us via email, and we respond within 14 days.

Cookie Policy

Our Terms cover session cookies used for login and wallet-status tracking. No advertising cookies are set without your acknowledgement, and you can review cookie settings inside your account profile.

Withdrawal Verification

Each withdrawal to BRI, Mandiri or BCA is verified against the name on your registered account. This clause prevents mismatch errors and keeps your funds moving to the right destination.

Account Suspension Process

If our Terms detect a breach — such as duplicate accounts or payment fraud — we follow a defined suspension process. You receive written notice and a 7-day window to submit a formal appeal.

Requesting Changes

To update your registered phone number, email or linked wallet, submit a request through Live Chat or email. Changes take effect after identity re-verification, as required by our security terms.

Common Questions About libra168 Terms & Conditions

These are the questions we see most often when you read through our Terms & Conditions for the first time. Each answer refers directly to the relevant clause so you know where to find more detail inside the full document.

The full Terms & Conditions document lives on this page and is always kept current. We display the last-updated date at the top so you can confirm you are reading the active version.

The core account terms apply equally to all payment methods. Specific processing timelines for QRIS, DANA, OVO and GoPay are detailed in the payment clause, but your rights and obligations stay the same.

We retain your data for the period required by applicable local law, as stated in the data handling clause. You can request a copy of your stored data by emailing our support team at any time.

Our Terms require written notice before any suspension takes effect, except in cases of fraud where we may act immediately to protect other account holders. A 7-day appeal window follows every notice.

Access to your libra168 account depends on local law in your region. Where local law permits, full account features including DANA and virtual account payments are available without restriction.

Submit a change request via Live Chat or email. After identity re-verification — as required by our security clause — your updated DANA, OVO or bank transfer details take effect within one business day.

Withdrawals must be sent to a bank account registered in your own name, matching the identity on file. Our Terms specify that name mismatches result in a hold until verification is completed with our support team.